Frequently Asked Questions

Everything you need to know about our premium artisanal ingredients.

How do you ensure the freshness of your products during shipping?

All Hi Proof orders are packed in temperature-controlled, eco-friendly insulation with cold packs to ensure your ingredients arrive in peak condition.

What is your return policy for food items?

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.

Do you offer international shipping?

Currently, we only ship within the continental United States to maintain the quality and safety standards of our food products during transit.

Are your products organic and non-GMO?

We prioritize sourcing from farmers who follow organic practices. Each product page features a detailed breakdown of certifications, including non-GMO and gluten-free status.

How can I track my order?

Once your order is processed, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.