Returns & Exchanges

At Hi Proof, we stand behind the quality of our artisanal ingredients and food products. If your order doesn't meet our standards, we offer a 30-day window for returns or exchanges on unopened items.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of why you wish to return the product.

• 2.
  Pack with Care

  Place the unopened items in their original packaging to ensure they remain safe and sanitary during the transit process.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our kitchen team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.